What is the Refund Policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can send it back to us for a refund or item exchange within 30 days of receiving it. Please note, there is no reimbursement for return shipping.  Learn more.

Am I eligible for a Return?

* To be eligible for a return, your item must be unused and in the same condition you received it. * It must also be in the original packaging. 

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.

* Sale items are not eligible for refunds. If an item is discounted, it can not be refunded.  

What isn't returnable?

* Gift cards

* Downloadable software products

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

* Sale items

* Custom products

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@emeraldpromise.com we will figure out the issue and get you taken care of.

Can I exchange my gift?

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@emeraldpromise.com and send your item to: 

 3233 Bridgecove Cir E Jacksonville FL 32216

How do I return my gift?

To return your product, you should mail your product to: 

3233 Bridgecove Cir E Jacksonville FL 32216 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

What Organizations do you give to?
  • Andrew Wommack Ministries
  • Charis Bible College
  • Messenger International
  • Joyce Meyers Ministry
  • Jessie Duplantis Ministry
  • Ambassadors to the Nations
  • Creflo Dollar Ministries
  • Joseph Z Ministries
  • The Chosen
  • Care Net
  • Boulder Pregnancy Center
  • Truth & Liberty
  • Wall Builders
  • Bob Yandian Ministries
  • Greg Fritz Ministries
  • Terradez Ministries
  • Go To Nations
  • Duane Sherriff Ministries
  • Gary Keesee Ministries
  • Charity: Water
  • & growing